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Shipping within the domestic US is a flat rate of $8.95 for orders under $125. Orders $125+, shipping is free.

Select "Local Pickup" at checkout to pick up at our shop at 406 E Houston Ave, Crockett, Texas 75835

Returns

We appreciate your business and hope you love your purchase! But if for any reason you need to return an item, we would love to accommodate you by offering a store credit that can be used online or in-store.

We offer store credit for all online returns. All items must be returned to us with the Invoice and in the original condition they were received. Returns are due to the warehouse (address below) within 15 days of arrival date and a store credit will be issued once processed! Credit will be issued for the price of the item and will not include any shipping and handling charges. We will email you once the online store credit has been issued.

While we strive to provide the absolute best quality and service, should an item arrive to you in damaged condition, or you feel your order is incomplete, please contact us within 3 days of date of delivery to let us know. Please include a picture of the imperfection or damage and your order number. We will then be in touch about the process to make this right. Once you receive our instructions, the item must arrive back at our warehouse within 7 days of communication.

Items Eligible for Return:

Online merchandise returned within 15 days of the shipped date

Items must be unworn, unwashed, and unaltered

Items must have original tags attached

Items must be stain-free (deodorant stains, makeup stains, pet hair, etc.)

Items must be odor-free (cigarette smoke, perfume, etc.)

Shoes must be returned inside their original shoe box (with no signs of wear)

Items NOT Eligible for Return:

ITEMS DISCOUNTED 20% OR MORE ARE A FINAL SALE. No exceptions.

Food Items

Beauty Products (i.e. brushes, sponges, make up erasers, hair towels etc.)

Any other item deemed “non-returnable” by Bella

The above items listed are merely an example of Final Sales and shall not constitute an exhaustive list of Final Sales or “non-returnable” items.

** Bella reserves the right to deem ANY sale as “Final” even if not marked as “Final” and reserves the right to classify any item as non-returnable at its discretion. If any item does not meet these guidelines, it will not qualify as an acceptable return and no credit will be issued. The item will then be returned at the expense of the customer. All items must be returned to Bella within 15 days of the arrival date. Please include the original invoice and any notes (email or written) as to why it is being returned.

Return Address:

Bella Gifts from the Heart

ATTN: Returns

406 E Houston Ave

Crockett, TX 75835

Lost Packages: We recommend insuring your package when sending it back. Bella is not liable for items that are lost while in transit.

Return Shipping Cost: The customer is responsible for all return shipping costs.

Exchanges: To exchange an item, please note the requested size on the invoice. Should the requested size be available, we will make the swap and send the new size out. If unavailable, we will issue credit to you for the amount the item was purchased. Either way, you will be notified via email.

If you have any concerns or questions regarding returns, please email us at sales@bellaboutiquecrockett.net or call us at 936-595-1906

We greatly appreciate your business!